I carry my iPhone with me everywhere. I use it to check email, read the news, keep up with my daily tasks, keep my contact list, send texts and occasionally make phone calls. I’ve had my phone for about eight months now, so I am still fairly new to the smart-phone world, but I can already see how it is changing the way that I communicate and undertake ministry. In a previous time, I checked email occasionally while I was in the office. These days, I check email constantly and exchange messages with people in the congregation throughout the day. In a previous time, I would stay around the office waiting for people to call. These days, I have a growing number of church folks who send me texts to ask quick questions or update me with messages like, “Mom’s out of surgery.” In a previous time, I went back to my office to access ministry resources. These days, I have used my phone to look up hospital information for a family and to find directions to make a visit. In just eight months, my iPhone has become a tool I depend on to accomplish ministry on a daily basis.
As I think about these changes in myself and the way that I do ministry, I have started to wonder if congregations are adapting quickly enough to changes in communication. For example, should the church have a cell phone so we can send and receive text messages from the church to our youth? As people become accustomed to receiving a constant flow of information, what does it look like for a congregation to shift from a large monthly newsletter to a system which provides ministry news in small digestible bits through multiple streams? As everyone transitions away from having one home phone number to having their own personal phone number that they carry with them constantly, how will we respect the privacy of staff and congregants? In general, I guess it all boils down to this - how will we adapt to the possibilities these new communication tools provide and the expectations that they create?

pastorpaul
July 27th, 2010 at 12:20
Great points all, we’re in the midst (and by we, I mean truly that I am) of evaluating communication. There are services that are reasonably priced to do bulk phoning, texting, e-mailing, etc., but the challenge is that everyone has their own preference. The data shows me that only about half of the e-mails I send via mailchimp, for example, get read.
Each week it seems as if there is a new communication “tool for ministry” to evaluate. Buzz, Twitter, Wave, etc. For those who keep up, it will be a great thing, for those who don’t, I’m afraid that the church will model irrelevance (whether fair or not).
As always, good grist for the mill!