With great fear and trepidation, I emptied the contents of the very large box labeled “utility dump cart” with the added note “assembly required” on the garage floor last Monday. I have been traumatized for life by “assembly required” boxes. I remember the utility building I put together for my mother. I put in 641 screws—not counting the over 200 I put in the wrong place and then removed—and this was before electric screwdrivers. And then there was the first swing set I assembled. It said “5 minute frame” on the outside but I discovered that even Superman could not have put it together in five minutes. And then there were the directions for the swing set. They included instructions for 9 different sets, none of which were the one we purchased, and were written by someone who had English as a very distant second language.
With shaking hands, I pulled the instructions from the heap of parts and started reading. These instructions had special rubrics—written in red—for the assembly challenged people like me. The first read in very large letters, “If you read and follow these instructions, this product can be assembled in 55 minutes or less. If you don’t read these instructions, assembly may take over two hours!” Simple and to the point which made sense to me. Then all the parts you were assembling in each stage were highlighted in red. Even with a break to get a large ice tea on the 90 degree, record high day and with another break to talk to my neighbor and corral one of our cats for the neighbor girls to pet, I finished in a personal best, amazing one hour and ten minutes.
As I reflected on the experience, Ken Callahan’s words came to me, “Give just enough help to be helpful!” The instructions did that. It is a wonderful lesson for life. Always give just enough help to be helpful. If we give too much help, we create a dependency relationship that is never helpful. That is a hard lesson to learn but my congratulations to Sears—you did it right this time. The instructions were easy to follow and made sense. I am still traumatized but I have hope.



